Last updated: September 2024

 The following terms (these “Payment Terms”) govern payments you make or receive through (the “Site”), operated by OnePoundfish.co.uk and OnePoundfish.uk).

 

OnePoundfish.uk and OnePoundfish.co.uk Inc. () processes card payments from the U.K. OnePoundfish.uk and OnePoundfish.co.uk are collectively referred hereto as “OnePoundfish.uk and OnePoundfish.co.uk” “we” or “us”.

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to OnePoundfish.uk and OnePoundfish.co.uk’s General Terms of Service and OnePoundfish.uk and OnePoundfish.co.uk Pro Terms of Service, as applicable (collectively, the “Terms of Service”).

 

1. Key Terms

 

Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.  

OnePoundfish.uk and OnePoundfish.co.uk Balance is the aggregated amount of your Revenue as a Seller and/or returned payments from canceled Orders (or canceled Weekly Report) as a Buyer and/or your OnePoundfish.uk and OnePoundfish.co.uk Pro Balance (as defined in the OnePoundfish.uk and OnePoundfish.co.uk Pro Terms of Service). 

Payment Services Provider(s) are service providers that provide payment services to Buyers and Sellers in connection with the OnePoundfish.uk and OnePoundfish.co.uk platform, including with respect to collection of funds from Buyers in connection with purchases, remittance and withdrawal of funds to Sellers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with OnePoundfish.uk and OnePoundfish.co.uk Balances.

 Revenue is the money that Sellers earn from completed Orders (or in case of Hourly Contracts, completed Weekly Reports) and can either withdraw or use to purchase on OnePoundfish.uk and OnePoundfish.co.uk, subject to these Terms. 

 

2. Receiving Payments

 

2.1 General

• Each Service you sell and successfully complete, accredits your account with revenue equal to 80% of the purchase amount.

• On Hourly Contracts, the Services detailed in each Weekly Report you successfully complete, accredits your account with revenue equal to 80% of the Hourly Rate for the number of hours on the completed Weekly Report. 

• OnePoundfish.uk and OnePoundfish.co.uk accredits Sellers once an Order, or Weekly Report for Hourly Contracts, is completed. See the “Orders” section in the Terms of Service for more information    .

• If an Order, or Weekly Report for Hourly Contracts, is canceled (for any reason), the funds paid will be returned to the Buyer’s OnePoundfish.uk and OnePoundfish.co.uk Balance. 

• Sellers are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Sellers represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The price shown on the Service Page, or otherwise agreed between Seller and Buyer, is inclusive of all such taxes and charges that may apply to the Sellers.

• Appointment as Limited Payment Collection Agent: Seller hereby appoints OnePoundfish.uk and OnePoundfish.co.uk as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Seller agrees that payment from Buyer to OnePoundfish.uk and OnePoundfish.co.uk shall be considered the same as a made directly to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by OnePoundfish.uk and OnePoundfish.co.uk (or its Payment Services Provider, as applicable), and OnePoundfish.uk and OnePoundfish.co.uk (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that OnePoundfish.uk and OnePoundfish.co.uk (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against OnePoundfish.uk and OnePoundfish.co.uk and not the Buyer directly. Seller agrees that OnePoundfish.uk and OnePoundfish.co.uk may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Buyers that OnePoundfish.uk and OnePoundfish.co.uk may deem necessary or prudent.

• OnePoundfish.uk and OnePoundfish.co.uk partners with Payment Services Providers for purposes of collecting payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with OnePoundfish.uk and OnePoundfish.co.uk Balances. All payments services in connection with the withdrawal of funds on the OnePoundfish.uk and OnePoundfish.co.uk platform are performed by OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Providers.

 

2.2 Withdrawing Revenues

• To withdraw your revenue, you must have an account with at least one of OnePoundfish.uk and OnePoundfish.co.uk’s Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Provider. All payment services, including withdrawal services, will be provided by OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Provider.

• Your OnePoundfish.uk and OnePoundfish.co.uk profile can be associated with only one account from each OnePoundfish.uk and OnePoundfish.co.uk withdrawal method. A Payment Service Provider withdrawal account can be associated with only one OnePoundfish.uk and OnePoundfish.co.uk profile.

• Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the Order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the Order is marked as complete. For Hourly Contracts, the safety clearance period is 7 days after the Weekly Report is completed.          

• Sellers may withdraw their revenues using one of OnePoundfish.uk and OnePoundfish.co.uk’s withdrawal options (see Withdrawal Method section below regarding withdrawal fees). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.

• For security concerns, OnePoundfish.uk and OnePoundfish.co.uk may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple OnePoundfish.uk and OnePoundfish.co.uk accounts to a single withdrawal provider. 

• Withdrawals can only be made in the amount available to you.

• Withdrawal fees vary depending on the withdrawal method and are defined by the Payment Service Providers.

• Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun. 

• In certain cases, Sellers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Providers. Your OnePoundfish.uk and OnePoundfish.co.uk Balance is always derived from its GBP £ value and, therefore, the local currency amount of your OnePoundfish.uk and OnePoundfish.co.uk Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Sellers always have the option to withdraw Revenues in GBP, British £.

• Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to OnePoundfish.uk and OnePoundfish.co.uk’s approval.

 

2.3 Withdrawal Methods

Below are the applicable withdrawal methods and withdrawal fees as charged by the Payment Services Providers: 

• Withdraw to your PayPal Account – £0 Fee*. For a list of PayPal services by country click here. 

• OnePoundfish.uk and OnePoundfish.co.uk Revenue Card™ – GBP £1 Fee* within 2 days, or GBP £3 Fee* within 2 hours. Available worldwide, except for India and Russia.

• Local Bank Transfer (LBT) – GBP £3 per transfer*. 

• Direct Deposit (ACH) – GBP £ 1 per transfer*. For more information.

* Payment Services Providers may apply additional fees based on your location and currency.

 

3. Purchasing 

3.1 General 

• Buyers pay OnePoundfish.uk and OnePoundfish.co.uk to create an Order from a Seller’s Service Page or Custom Offer or For Hourly Contracts, Pro Clients pay once a week, every Monday, for the Service detailed in the Hourly Weekly Report (for more information, see the Hourly Contracts section below).

• OnePoundfish.uk and OnePoundfish.co.uk partners with Payment Services Providers for the purpose of collecting all payments from Buyers, transferring such payments from Buyers to Sellers, and holding funds in connection with OnePoundfish.uk and OnePoundfish.co.uk Balances. All payment services in connection with the collection of funds on the OnePoundfish.uk and OnePoundfish.co.uk platform are performed by OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Providers.

• OnePoundfish.uk and OnePoundfish.co.uk serves as Seller’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Buyer, and remitting those payments to Seller. Buyer’s payment obligation to Seller will be satisfied upon receipt of payment by OnePoundfish.uk and OnePoundfish.co.uk (or its Payment Services Provider, as applicable), and OnePoundfish.uk and OnePoundfish.co.uk (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Seller in the manner described in these Payment Terms. In the event that OnePoundfish.uk and OnePoundfish.co.uk (via Payment Services Provider) does not remit any such amounts to Seller, the Seller will have recourse only against OnePoundfish.uk and OnePoundfish.co.uk and not the Buyer directly. 

• In most locations, purchases on OnePoundfish.uk and OnePoundfish.co.uk can be made by using one of the following payment methods: Credit Card, PayPal, OnePoundfish.uk and OnePoundfish.co.uk Credits or existing OnePoundfish.uk and OnePoundfish.co.uk Balance. Additional payment methods may apply in certain locations.

• Service fees on OnePoundfish.uk and OnePoundfish.co.uk cover administrative fees.

• Service fees are added at the time of purchase where you can review and accept the total amount requested to pay. As of June 2024, the service fees for Services are 5.5% of the purchase amount. For purchases under GBP £100 an additional GBP £3 small order fee will be applied.

• For Hourly Contracts, at the time of Hourly Contract initiation, where you can review and accept the total amount requested to pay per hour, an Order initiation fee is added to any new Hourly Contract (“Order Initiation Fee”), and service fees are added to the Hourly Rate. As of July 2024, the Order Initiation Fee is GBP £5, and the service fees for Hourly Contracts are 5.5% of Hourly Rate.

• In case you have an available OnePoundfish.uk and OnePoundfish.co.uk Balance, it will be automatically used to pay for your next purchase.

• You may not offer Sellers to pay, or make payment using any method other than through the OnePoundfish.uk and OnePoundfish.co.uk.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support

• You agree to receive invoices and/or payment receipts from OnePoundfish.uk and OnePoundfish.co.uk in electronic form as PDF documents, by email or through the Site.

• To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either OnePoundfish.uk and OnePoundfish.co.uk or OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. OnePoundfish.uk and OnePoundfish.co.uk is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy.

• By using any payment method and/or providing payment details for making purchases on OnePoundfish.uk and OnePoundfish.co.uk, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on OnePoundfish.uk and OnePoundfish.co.uk; and (d) such actions do not violate any applicable law.

 

3.2 Hourly Contracts

• When Pro Client accepts an hourly Custom Offer and pays the Order Initiation Fee, the Hourly Contract will enter into force. Pro Client irrevocably authorizes and instructs OnePoundfish.uk and OnePoundfish.co.uk to charge their payment method the Hourly Rate, as well as the applicable service fees and taxes, for the Services detailed in a Weekly Report. 

• The weekly billing cycle for Hourly Contracts starts on Monday at 00:00 UTC and ends the following Sunday at 23:59 UTC. Pro Clients will be automatically charged every Monday and will receive an invoice generated in connection with the hours reported by Seller on the Weekly Report.

• The Hourly Weekly Report will be automatically submitted to Pro Client’s review on Sunday at 23:59 UTC.

• A Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Pro Client’s payment method (“Dispute Period”). It is the Pro Client’s responsibility to review the Hourly Weekly Report each week and file any disputes within the Dispute Period. Once the Dispute Period expires, the Pro Client is deemed to have accepted the Freelancer’s Services detailed in the Weekly Report.

• Disputes may only address the hours reported in a Weekly Report. OnePoundfish.uk and OnePoundfish.co.uk does not guarantee the quality of work and OnePoundfish.uk and OnePoundfish.co.uk’s Customer Support will not accept disputes for the quality of Services. 

 

3.4 Local Currencies 

• You can pay on OnePoundfish.uk and OnePoundfish.co.uk in several different currencies. For your convenience, prices will be rounded up to the closest number. At checkout, you will see the accurate amount to be paid. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in GBP £ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment. 

• On Hourly Contracts, all payments will be in the currency set when the Client initiates the Hourly Contract. All future payments will be charged at the same currency. This means the Hourly Rate will vary based on the exchange rate at the time of payment.

• Note that all prices on OnePoundfish.uk and OnePoundfish.co.uk are derived always from their original GBP £ price and, therefore, non-GBP £ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Buyers always have the option to pay in GBP £ by changing their currency.

• If you paid for an Order, or Weekly Report for Hourly Contracts, in a currency other than GBP £ and your Order, or Weekly Report for Hourly Contracts, was later canceled for any reason, the amount returned to your OnePoundfish.uk and OnePoundfish.co.uk Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same GBP £ value. 

• Your OnePoundfish.uk and OnePoundfish.co.uk Balance is always valued in GBP £, even if it is displayed in a non-GBP £ currency. Therefore, should you choose to view your OnePoundfish.uk and OnePoundfish.co.uk Balance in any currency other than GBP £, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same GBP £ value. Users always have the option to view their OnePoundfish.uk and OnePoundfish.co.uk Balance in GBP £ by changing their selected displayed currency.

3.5 OnePoundfish.uk and OnePoundfish.co.uk Credits

In certain instances, OnePoundfish.uk and OnePoundfish.co.uk may offer you credits (“OnePoundfish.uk and OnePoundfish.co.uk Credits” or “Credits”), either for promotional purposes or otherwise, to be used for purchasing Services offered on the Site. Your available Credit balance will appear in your account. Your valid OnePoundfish.uk and OnePoundfish.co.uk Credits will be automatically applied to your next purchase and can be viewed in your O rder summary after you place the Order. Unless stated otherwise, OnePoundfish.uk and OnePoundfish.co.uk Credits expire following three months from their receipt. OnePoundfish.uk and OnePoundfish.co.uk Credits serve only as an incentive to use OnePoundfish.uk and OnePoundfish.co.uk, and, therefore, are not redeemable for cash, have no cash value and are non refundable. Once used, OnePoundfish.uk and OnePoundfish.co.uk Credits may not be returned to your account even if your Order or Weekly Report gets canceled. OnePoundfish.uk and OnePoundfish.co.uk Credits may be subject to additional conditions and restrictions as will be disclosed to You upon receipt of the Credits. Credits may be voided in the event of fraud, misuse, or violation of these Terms. OnePoundfish.uk and OnePoundfish.co.uk reserves the right to modify or cancel the OnePoundfish.uk and OnePoundfish.co.uk Credits program at any time. If you or OnePoundfish.uk and OnePoundfish.co.uk deactivate or suspend your OnePoundfish.uk and OnePoundfish.co.uk account, any unused OnePoundfish.uk and OnePoundfish.co.uk Credits in your account will be forfeited.

 

3.6 Promo Codes

From time to time we may offer you promo codes for purchasing Services and/or other services offered on the Site, on special discounts. Promo Codes are valid only for purchases on OnePoundfish.uk and OnePoundfish.co.uk and are subject to different time limitations and will expire after their predefined term. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion. For Orders that are composed of one or more milestones, the promo code will apply to the first milestone only. Promo Codes do not apply to OnePoundfish.uk and OnePoundfish.co.uk Credits. Promo codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. OnePoundfish.uk and OnePoundfish.co.uk reserves the right to modify or cancel promo codes at any time.

 4. Taxes

• OnePoundfish.uk and OnePoundfish.co.uk may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount OnePoundfish.uk and OnePoundfish.co.uk will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount OnePoundfish.uk and OnePoundfish.co.uk will be required to withhold will be deducted from the Seller’s revenue, as required by applicable laws. 

• Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Buyer before payment.

• Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. 

5. Disputes and Cancellations

We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact OnePoundfish.uk and OnePoundfish.co.uk’s Customer Support department

5.1 Basics

• Order, or for Hourly Contracts – Weekly Report, cancellations can be performed on OnePoundfish.uk and OnePoundfish.co.uk, when eligible, by OnePoundfish.uk and OnePoundfish.co.uk (via Customer Support or otherwise) or through the Resolution Center. 

• Filing a transaction dispute or reversing a payment through your payment provider or your bank, after an Order, or for Hourly Contracts – Weekly Report, is accepted and delivered, is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.

• In the event that you encounter an issue related to Services, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.

• OnePoundfish.uk and OnePoundfish.co.uk, through its Payment Services Provider, reserves the right to cancel Orders or place funds on hold for any suspected fraudulent transactions made on the Site.

• All transfer and assignment of intellectual property to the Buyer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.

• If an Order is cancelled (for any reason), the funds paid will be returned to the Buyer’s OnePoundfish.uk and OnePoundfish.co.uk Balance.

• Revisions to deliveries can be performed by Sellers based on the Seller’s Service and customer care. Sellers may determine the amount of revisions they wish to offer, including no revisions.

• Requests for revisions can be performed through the Order Page while the Order, or for Hourly Contracts – Weekly Report, is marked as Delivered.

• Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

 

5.2 Order Cancellations

• OnePoundfish.uk and OnePoundfish.co.uk encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.

• Eligibility for requests to OnePoundfish.uk and OnePoundfish.co.uk to cancel an Order will be assessed by OnePoundfish.uk and OnePoundfish.co.uk based on a potential misconduct, violations of our Terms of Service and/or our Community Standards and improper usage of the OnePoundfish.uk and OnePoundfish.co.uk delivery system. See below for Order specific eligibility.

• Completed Orders (or, where applicable, completed milestones) may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 14 days after the Order (or Milestone) is marked as complete. Please be advised that Orders cannot be partially canceled (i.e. we can only cancel the entire Order when it is justified). For Hourly Contracts, completed Weekly Reports, may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 7 days after the Weekly Report is marked as Complete.

• In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed Order even after 14 days have passed from its completion. For Hourly Contract, our Customer Support team may cancel a completed Hourly Report even after 7 days have passed from its completion. In such cases, the amounts paid for the canceled Order (or Weekly Report for Hourly Contract) will be returned to the Buyer’s OnePoundfish.uk and OnePoundfish.co.uk Balance and will be deducted from the Seller’s OnePoundfish.uk and OnePoundfish.co.uk Balance or, if there are no sufficient amounts in the Seller’s OnePoundfish.uk and OnePoundfish.co.uk Balance, from future revenues of such Seller. 

• For Orders made through the OnePoundfish.uk and OnePoundfish.co.uk Logo Maker, once payment has been made, Orders of Logo Designs may not be cancelled. 

• Orders are not eligible to be canceled based on the quality of Service/materials delivered by the Seller if the service was rendered as described in the Service Page or as agreed between Seller and Buyer. You may rate your experience with the Seller on the Order Page, including the overall level of service quality received.

• You must use OnePoundfish.uk and OnePoundfish.co.uk Resolution Center to address your concerns and desired resolution related to the service provided by their Seller prior to contacting Customer Support. Customer Support will not take any action against Orders, or Weekly Reports, where the Buyer has failed to inform their Seller of issues related to the Seller’s Service and will allow Sellers to provide a resolution first. This does not include non-permitted usage of OnePoundfish.uk and OnePoundfish.co.uk.

• Any non-permitted usage of OnePoundfish.uk and OnePoundfish.co.uk encountered during an Order, after being reviewed by our Customer Support team, may result in the Order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of OnePoundfish.uk and OnePoundfish.co.uk’s Terms of Service.

• OnePoundfish.uk and OnePoundfish.co.uk will cancel Orders, or for Hourly Contracts – Weekly Report, based on, but not limited to, the following reasons:

 

Active Orders (after requirements were submitted to the Seller and before the Seller delivers on OnePoundfish.uk and OnePoundfish.co.uk):

• The Seller is late and unresponsive for more than 24 hours while the Order is marked as Late.

• Users are abusive towards the other party through threats of low ratings or leveraging Order materials (such as logins, personal information) against each other.

• Users supplied or included copyright/trademark infringing materials as part of their requirements or the Seller’s delivery.

• The user is no longer an active OnePoundfish.uk and OnePoundfish.co.uk user due to Terms of Service violations or closure of their account.

 

Delivered Orders (after the Seller clicks Deliver Now and before the Order is marked as completed): 

• The Seller uses the delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account. 

• The Seller delivers no files and/or proof of work related to the agreed upon Order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team. 

• The Seller requests additional payments, on or off the OnePoundfish.uk and OnePoundfish.co.uk platform, by withholding the final delivery of services directly related to the agreed requirements.

• The Seller is withholding the final delivery of services for improved ratings. 

• Users who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements. 

• Users who threaten to leave a damaging review to gain more services from the Seller not related to the agreed requirements.

 

Completed Orders, or completed Weekly Report (after the order is marked as complete and before the 14-day limitation, or 7 days for Hourly Contracts):

• Users who have been reported to use copyright/trademark infringing materials after verification and with proof.

• Users who did not purchase commercial use rights and are reported to have used the materials commercially. Note: Terms of Commercial use are found on the Seller’s Service Page and cannot be retroactively included once the Order is completed for over 14 days.

• OnePoundfish.uk and OnePoundfish.co.uk Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the Order to be marked as complete.

 

5.3 Chargebacks 

OnePoundfish.uk and OnePoundfish.co.uk reviews cases of payment provider chargebacks and disputes on behalf of Sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Seller’s favor. If the chargeback case allows, OnePoundfish.uk and OnePoundfish.co.uk (or one of OnePoundfish.uk and OnePoundfish.co.uk’s Payment Services Providers) will return parts or full revenue back to Sellers, otherwise the chargeback amount will be borne by the Seller. 

 

5.4 Refunds

 

• OnePoundfish.uk and OnePoundfish.co.uk does not automatically refund payments made for canceled orders, or for Hourly Contracts – canceled Weekly Report, back to your payment provider. Funds from cancellations are returned to the Buyer’s OnePoundfish.uk and OnePoundfish.co.uk Balance and are available for future purchases on OnePoundfish.uk and OnePoundfish.co.uk. 

• Refunds from Buyer’s OnePoundfish.uk and OnePoundfish.co.uk Balance (i.e. refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

• Sellers may offer a partial refund with respect to a specific Order or Weekly Report to the Buyer. Upon acceptance by the Buyer of such partial refund, the amount will be automatically refunded to the Buyer‘s payment method. In the event that OnePoundfish.uk and OnePoundfish.co.uk will not be able to refund the agreed amount to Buyer’s payment method, such amount will be added to Buyer’s OnePoundfish.uk and OnePoundfish.co.uk Balance.

 

 

6. General Terms

6.1 Modifications

 

• OnePoundfish.uk and OnePoundfish.co.uk may make changes to these Payment Terms from time to time. When these changes are made, OnePoundfish.uk and OnePoundfish.co.uk will make a new copy of the terms available on this page.

• You understand and agree that if you use OnePoundfish.uk and OnePoundfish.co.uk after the date on which the Payment Terms have changed, OnePoundfish.uk and OnePoundfish.co.uk will treat your use as acceptance of the updated Payment Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account. 

• OnePoundfish.uk and OnePoundfish.co.uk may change these Terms due to changes in the Site and in the usual course of developing our product and services, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.

 

6.2 Disclaimer of Warranties

 

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER OnePoundfish.uk and OnePoundfish.co.uk NOR ANY PERSON ASSOCIATED WITH OnePoundfish.uk and OnePoundfish.co.uk MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

 

6.3 Limitation on Liability

 

PROVIDED THAT OnePoundfish.uk and OnePoundfish.co.uk HAS ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL OnePoundfish.uk and OnePoundfish.co.uk, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, OnePoundfish.uk and OnePoundfish.co.uk AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with OnePoundfish.uk and OnePoundfish.co.uk, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

6.4 Governing Law

Any claims pursuant to these payment terms related to the processing of transactions and card payments from the UK. will be governed by and construed in accordance with the laws of UK.